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Frequently Asked Questions



Payment Options

The Greener Bookstore accepts the following payment methods.

Online

We accept Visa and MasterCard credit and debit cards. We also accept Greener Bookstore Prepaid accounts online (Your order must include the student's "A" number in the order comments section).

In store

Cash
Check
 

Customer must present current Evergreen student ID or proof of enrollment (current term schedule with printed A #) accompanied by matching photo ID. Check must be for exact amount of purchase only, no cash back. Checks are made payable to Greener Bookstore.

Credit/Debit Card
Visa and MasterCard credit and debit cards.

Greener Bookstore Student Prepaid Accounts  (Click here for info)

Gift Card Issued by the store  (Click here for info)

Ordering Online

Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history. You can even choose to pick up your order in the store at no additional cost!

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Shipping Policies

The Greener Bookstore is proud to offer you the most competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items in route.

On average, your order will be received in 7 - 10 working days. During August or December, delivery time may take longer. More info on shipping methods.

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Returns

  • All merchandise must be returned in the original condition in which it was purchased.
  • We do not accept returns without a valid register receipt. This is required for all refunds or exchanges. 
  • If purchased online, a copy of the online receipt with the stamped ship date is required for any returns.
  • Refunds are issued in the same method as the original method of payment. Exception: Checks.
  • All merchandise purchased as "Sale" and/or "Clearance" may not be returned or exchanged.
  • Complete return policies for textbook and course materials, either purchased or rented, can be found HERE.
  • Computer software, hardware and peripherals are non-returnable.
  • Defective software and peripherals will be exchanged for the exact same item within 5 days of purchase.
  • Defective hardware is subject to the manufacturer's warranty.
  • General merchandise, gift items and clothing may be returned within 14 days of purchase. Merchandise must be in good, unused condition, with the tags attached to the product. Clothing must be unworn and unwashed.
  • We reserve the right to request an ID during any transaction or to deny any refund, exchange, or price adjustment
  • The Greener Bookstore management reserves the right to make the decision on the condition or salability of any merchandise.
  • For the complete Returns policy click HERE.

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Contact Customer Service

Contact us anytime with questions or concerns via email at: greenerstore@evergreen.edu. You can also contact our customer service department at: 360-867-6212

Customer Service Contact Form * required fields

Our customerservice staff will respond within 1 business day.

Verification Code


Enter the verification code as it is shown in the image above.

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