Return Policy
Guidelines for returns:
- All merchandise must be returned in the original condition in which it was purchased.
- A valid register receipt is required for all refunds or exchanges.
- If purchased online a copy of the online receipt with the stamped ship date is required for any returns.
- Refunds are issued in the same method as the original method of payment.
- All merchandise purchased as "Sale" and/or "Clearance" may not be returned or exchanged.
- The Greener Store reserves the right to request an ID during any transaction or to deny any refund, exchange or price adjustment.
- All refunds and exchanges must be approved by the store management.
Text returns:
- Evergreen textbook returns are allowed through the first Saturday of the first week of the quarter; for summer quarters the returns deadline is the first Friday of the start of the first summer session. After these dates, textbooks will be non-returnable. There are no exceptions.
Other items:
- Personal trade books are returnable for 14 days.
- Computer software, hardware and peripherals are non-returnable after opened. Defective software and peripherals will be exchanged for the exact same item within 5 days of purchase. Defective hardware is subject to the manufacturer’s warranty.
- General merchandise, gift items and clothing may be returned within 14 days of purchase. Merchandise must be in good, unused condition, with the tags attached to the product. Clothing must be unworn and unwashed.